How to Build Lasting Relationships With Residents
Building relationships is an integral part of any Tampa property management company. Your tenant is also one of your customers and building a positive relationship will be to your benefit when they reference you to others via word of mouth. This article will provide a few ways you can be intentional when creating an environment that builds a lasting relationship with residents.
LOOK FOR IMPROVEMENTS
Look for new things that you can improve and build on. Make a way for residents to submit their recommendations for improvement. Asking for input will show them that you are listening and willing to work with them. If your residents are coming to you with a problem, be the one who accommodates them and provides a solution. You may have to think outside the box but it will open up communication and let your residents know that you are committed to them.
You can use various forms of notifications—email, texts, and automated calls—to remind residents about maintenance appointments and events on the property. First, use the technology you already have to send reminders and requests. By making simple improvements to your current processes, you can increase your effectiveness.
When sending out information, verify that your content is always relevant, succinct, and optional. Decide on the limit of messages per month and give residents the ability to opt out of communications. Keep in mind that if you send too many messages you will lose the engagement of your residents.
When residents call, you should be reachable. How many times have you been in dire need to reach someone, sent to voicemail, and resolved to hang up and call again? If this happens too often, you have lost the engagement of your residents. When 71 percent of consumers end a business relationship because they haven’t received good customer service, we must do our best to be available. Train all staff to be reachable and provide high-quality service to build lasting relationships. The promptness of your team will affect the contentment of the property owners and residents.
Call us today at (813) 968-5665 to discuss your specific needs and learn why Wise Property Management is the best property management company in Tampa.