Improving Communication in Your Condominium Association

The last couple of months have been hectic as condominium associations attempted to keep close tabs on news sources regarding COVID-19 to provide accurate updates to their residents. This has proven difficult for a number of reasons, since keeping residents in the loop is often one of the most difficult tasks of Tampa condo management. In order to keep your residents engaged and informed, especially during these times of uncertainty, you must work towards improving communications between residents and their condominium board. 

A Tampa condo management company like Wise Property Management can streamline this process by providing your board with the tools and experience necessary to engage and inform your community. Below, you’ll find just a few ways that condominium association boards can improve communications between management and residents. 

Related: 4 Keys for the Successful Management of Condos

Use an Integrated Approach

The type of communication tools you use in your community should ultimately depend on what your community is most comfortable with. Due to the speed and convenience of modern technology, it’s easy to think that every resident would prefer communication via email or social media. However, not everyone checks their social media regularly and you run the risk of emails winding up in the spam folder. Instead, you should opt for an integrated approach by finding the optimal mix of traditional and modern methods of communication that will work best for your condominium association. 

In addition to sending out regular newsletters and emails, we recommend posting notices on the doors to any community areas, such as the clubhouse or pool, and any community bulletin boards. Then, for any individual concerns, you can follow up with the resident via a phone call. If you’re interested in the more high-tech aspect of things, you can also set up a website in which residents can engage with each other and management. No matter which option you choose, just don’t forget to keep them up-to-date as the guidelines change. 

Related: Utilizing Technology for Excellent Property Management Services

Stick to a Schedule

People almost always respond more positively to communication that follows a pattern, such as a weekly email that goes out every Sunday, as opposed to sporadic or constant emailing that’s liable to leave residents feeling alarmed, annoyed, or a combination of the two. Timely updates, on the other hand, keep everyone on the same page as to when new information is available regarding community services and amenities, safety measures, and more. 

If you haven’t done so already, it would be a smart move to verify the contact information for all residents, including a valid phone number and email address. The same goes for updating the condominium association’s contact information so that members can stay in contact with the board or the community management. 

Related: 3 Tips for Better HOA Communications

Be Ready for Questions

Potentially the most important aspect of improving communications in your condominium association during these uncertain times is to provide a way for residents to contact the condominium association board with any questions. We recommend designating a single email address, section on your website, or phone number residents can use to submit questions so that no small aspect is overlooked or ignored. It may be helpful to collect these answers for a general FAQ page as well to create a comprehensive resource for residents. 

For assistance streamlining any of these processes, you should contact Wise Property Management — one of the best Tampa condo management companies. We can help you coordinate, prepare, and distribute all notices required by the governing documents or directed by the association as well as prepare general correspondence for residents. Any complaints and concerns can be handled in a timely and professional manner, and we will inform the board of any problem areas and recommendations to be taken.  

For more information on one of the best Tampa condo management companies, submit our contact request form.

Disclaimer: This website is not a substitute for legal advice. If you have a serious legal, tax, or other issue requiring professional advice, please consult with an attorney or CPA.

Anonymous | Wednesday, June 17th, 2020 | Property Management |

SERVICE FIRST

Our founder, William C. Spivey, is a man who believes in the power of people...

LEARN MORE

FAMILY OWNED

We are a family-owned and operated company built in the Tampa Bay Area by a working-class Tampa family.

LEARN MORE

CUTTING EDGE

In today’s day and age, technological advancements are occurring at a rapid rate. These developments...

LEARN MORE

EASY TRANSITION

At WPM, we understand the sensitivity and importance of a management transition. We will proactively work in...

LEARN MORE

SEE WHAT OUR CLIENTS ARE SAYING

  • Couldn’t have asked for better service. It’s NEVER this easy dealing with property management companies. Great Job! Thanks so much!

    Brent I.

  • Cody Glass from the accounting department was very helpful and professional with a lot of courtesy to help me to understand and set up a new payment process.

    Eric F.

  • I work with Wise on a regular basis, as the nature of our business requires quick turn around times. They are kind and helpful when you need something.

    Natasha A.

  • I have always received great service from Wise. Any time I need help someone always answers the phone and directs me to the right department.

    Elaine R.

  • My name is George Florence, I am the Board President of Villas of Northdale, and I have been a Board member for 5 years now. We have had perfect help from Wise Property Management.

    George F.

  • Wise Property Management is the quintessential image of a professional, organized, comprehensive, deligent and knowledgeable Property Management company.

    Kristy D., South Pointe HOA Vice President.

  • I have been working with Jeanie Hunter of Wise Property for several years now. She has handled all our Tampa Villas South association issues promptly and with great efficiency.

    Ken C., Tampa Villas South HOA Vice President.

  • Very easy to work with and everyone is friendly. We have worked with them for a very long time and love the experience. They take pride in their work and truly enjoy what they do.

    Joey V.

  • Contact Information

  • Community Information

  • This field is for validation purposes and should be left unchanged.